Refund Policy

If Querium Pro is not what you wanted, you get all of your money back within 14 days of the purchase. No questions asked, and no need to explain why.

How to ask

• Reply to your Paddle receipt, or find your order at paddle.net and request it there; or
• write to support@querium.dev with the email address you bought with.

What happens

Paddle, our Merchant of Record, returns the payment to the original method. How long it takes to appear depends on your bank or payment provider. The licence is deactivated on every machine once the refund goes through, and Querium goes back to the free version - nothing of yours is lost.

After 14 days

Write to us anyway if something is wrong. Where the law of your country gives you a longer period, that period applies.